can't run an application

dhika11march · 11-Sep-2012 04:21:24

Hi,
I have been upload my app on the web, I can run it on my own computer,
but when I try this on another computer, it can't run.
i don't know why it happen.
i have restarted, and it same.

and it can caused hang on some browser.
Ok I think that's all
thanks for helping and solving my problem!

arkeon · 11-Sep-2012 08:41:36

Hi !

what is the difference between this app and the other you've already uploaded ?

iri · 11-Sep-2012 13:41:49

Hello,

As Arkeon said, you've already a similar problem. Can you check your server as we have already suggested ?

dhika11march · 13-Sep-2012 18:37:06

hI,
this is my web that has been reupload, http://artekom.com/artekomcard/web/

and this is the new one, http://www.artekom.com/viewplanet/web/index.html

I want you to access this site, I just want to know wheter this is work or not.. thanks!

arkeon · 13-Sep-2012 18:40:01

The 2 links works for me
this can go to the showcase section

iri · 13-Sep-2012 18:48:51

It's ok

dhika11march · 19-Sep-2012 16:39:59

Are we need an openspace3d software that have installed in our pc/laptop?
because all of my friends try my project (that can't run) but they don't installed openspace3d software on their computer, and the result is "impossible to load applet".

or are we just need a scol_plugin to run?

thanks!

iri · 19-Sep-2012 17:09:26

Scol must be installed, not openspace3d.

dhika11march · 19-Sep-2012 17:55:58

off course I only installed scol_plugin and also my friends, but it can't run.
by the way, they running an application from my website (that you've been access successfully)

you can, but they're not..

why?

arkeon · 19-Sep-2012 18:14:57

very strange
I'll re try with a new scol installation

>> EDIT
just tried with a clean install from the html page. It works well ^^
It should be great to understand what is not working on your friend computers ;/

did you try yourself on an another PC with no scol installed ?
if it is possible activate the logs on your friend pcs en send the log here

iri · 19-Sep-2012 18:48:49

Are you (or your friends) behind a router, a proxy ?
Have you a firewall ? What is port used for your application ?

arkeon · 19-Sep-2012 20:18:04

Iri there is not special port for this kind of application only for the default 1200 voyager

iri · 19-Sep-2012 20:24:50

oh yes, you are right

However, the port 1200 must be opened (in case of a router, proxy, firewall)

dhika11march · 20-Sep-2012 08:31:14

I have beeb disable the firewall for my pc and our friends also, but it same.
actually, I dont know about the setting about proxy, firewall, whatever..
so, please help us..

maybe you can try to another pc that just only installed scol plugin. and if it success to run my app on the web,so tell me about the setting so that my friends and I can enjoyed the os3d app.

thanks!

iri · 20-Sep-2012 13:20:06

I tried in a Win7 virtualized, with the last Scol and without os3d.
The applet is correctly loaded.

Try to launch Scol before go to web address.

However, have you a device capture plugged ?
Can you check if you audio system is active ? (listening any sound outside Scol)
Is Scol launched (no error occurs during the loading) ?
What is the configuration of your pc ?

Can you post the log file ?

To enable log :
- launch Scol if any
- click right on the Scol icon in the task bar
- choose "Settings"
- Once the window shown, select "Maintenance"
- In the combo box (Enable logs files), choose "All",
If any, check the item "So3Engine Setup".
- Restart Scol even if not imperative.

Go to your url.

If nothing happens, post the log file :
you find this in : C:\Users\<your_login>\AppData\Local\Scol Voyager\Logs
the file is named browser-2012-09-20_13-57-09.log (by example)
Take the last log file (browser-<date>.log)

So, try to answer with much detail as possible so we can help you

dhika11march · 24-Sep-2012 12:58:01

this is the logs, there's two files, success and failed.

http://www.4shared.com/rar/m_a5-pBI/logs.html

arkeon · 24-Sep-2012 13:47:48

Hello,

I only see 2 possible cases :

1 - a firewall block the scol.exe to access the Internet
2 - there is a bad networks configuration on Scol voyager, like proxy setting or something like that

dhika11march · 24-Sep-2012 19:20:49

Arkeon said that "2 - there is a bad networks configuration on Scol voyager, like proxy setting or something like that"

So, what must I do? reinstall scol or maybe maintenance? but how I can do it?

arkeon · 24-Sep-2012 19:52:22

first try to get more information about the network configuration.
home network, school or company configuration with restricted Internet access ?

if you try to access the file http://artekom.com/artekomcard/artekomcard.txt from this computer does it work ?

to access the scol network setting look in the windows menu > scol voyager > setting and go to the network panel

iri · 24-Sep-2012 19:52:34

Click right on Scol icon and select Settings
Choose Network item in the left list
Uncheck the automatic settings and configure yourself the proxy fields (if any)

Note : this configuration depends on your proxy, we can not help you for that.

dhika11march · 25-Sep-2012 17:10:55

hello Iri & Arkeon,
thanks for your suggestion,
this is the way to solve my problem,

First,
Go to Control Panel > System and Security > Windows Firewall,
and then click 'Allow a program or feature through Windows Firewall,
now see and search 'Scol' on the list', then check on the 'Home/Work (Private) and 'Public', so that we can play the app everywhere, OK.

Now, go to address bar, then type the address for the app, and PLAY!!

----------------------
Thank you, Now I can run my app on the web successfully

iri · 25-Sep-2012 17:24:01

Can you add a [RESOLVED] tag in your first message ?

arkeon · 25-Sep-2012 17:25:57

I'll add a sticky for me I think i could manage the setup to automaticaly allow scol in the windows firewall

iri · 25-Sep-2012 17:31:52

hummm... I prefer to suggest this allow (the user checks (or not) this option during the installation or when the first loading)

to do anything automatically is always dangerous (free culture inside !) ;-)

arkeon · 25-Sep-2012 19:54:23

windows already ask the user the first time scol start.
but often the user response NO because they don't have any idea of what this option do and windows is pretty good to explain the users how it is unsafe to choose Yes

Scolring - Forum

#1 11-Sep-2012 04:21:24

can't run an application

#2 11-Sep-2012 08:41:36

Re: can't run an application

#3 11-Sep-2012 13:41:49

Re: can't run an application

#4 13-Sep-2012 18:37:06

Re: can't run an application

#5 13-Sep-2012 18:40:01

Re: can't run an application

#6 13-Sep-2012 18:48:51

Re: can't run an application

#7 19-Sep-2012 16:39:59

Re: can't run an application

#8 19-Sep-2012 17:09:26

Re: can't run an application

#9 19-Sep-2012 17:55:58

Re: can't run an application

#10 19-Sep-2012 18:14:57

Re: can't run an application

#11 19-Sep-2012 18:48:49

Re: can't run an application

#12 19-Sep-2012 20:18:04

Re: can't run an application

#13 19-Sep-2012 20:24:50

Re: can't run an application

#14 20-Sep-2012 08:31:14

Re: can't run an application

#15 20-Sep-2012 13:20:06

Re: can't run an application

#16 24-Sep-2012 12:58:01

Re: can't run an application

#17 24-Sep-2012 13:47:48

Re: can't run an application

#18 24-Sep-2012 19:20:49

Re: can't run an application

#19 24-Sep-2012 19:52:22

Re: can't run an application

#20 24-Sep-2012 19:52:34

Re: can't run an application

#21 25-Sep-2012 17:10:55

Re: can't run an application

#22 25-Sep-2012 17:24:01

Re: can't run an application

#23 25-Sep-2012 17:25:57

Re: can't run an application

#24 25-Sep-2012 17:31:52

Re: can't run an application

#25 25-Sep-2012 19:54:23

Re: can't run an application

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